In the era of globalization, more and more enterprises need to conduct international trade, and this cannot be separated from express delivery business. As a branch of the logistics industry, express delivery business plays a crucial role in international trade. So, what contents does international express delivery business knowledge include? This article will provide a detailed explanation.
1. Basic knowledge of international express delivery business
Understanding the basic knowledge of international express delivery business is the foundation for us to further understand this industry. This includes understanding the definition, characteristics, categories, and development history of express delivery business. In international express delivery business, it is also necessary to master a series of related information such as transportation methods, freight calculation methods, and waybill filling to ensure the normal operation of international express delivery business.
2. Waybill management of international express delivery business
When conducting international express delivery business, waybills are an essential part. They are the connection between express delivery companies and customers. Understanding how to manage waybills, including filling, storing, and querying waybills, can improve work efficiency, reduce the probability of errors, and make international express delivery business more smooth.
3. Tracking and tracing of international express delivery business
In international express delivery business, express delivery companies need to constantly track the location and status of goods to ensure the safe delivery of goods. Understanding how to perform tracking and tracing operations can timely grasp the situation of goods and facilitate timely problem-solving.
4. Risk control of international express delivery business
In international express delivery business, there are certain risks, such as goods damage, loss, delay and other issues. Therefore, understanding how to perform risk control is crucial for protecting the rights and interests of customers and maintaining the company's image. Risk control includes understanding knowledge in aspects such as insurance services, complaint handling, and dangerous goods management.
5. Improvement of service level of international express delivery business
As the competition in the express delivery business becomes more and more fierce, the improvement of service level has become the foundation for enterprises in the industry to gain a foothold. Understanding how to improve service levels, such as conducting market research, strengthening customer relationship management, and improving employee quality, can effectively enhance the core competitiveness of enterprises.