I. There are multiple methods for querying EMS mails：
1.Call the EMS customer service hotline: local area code + 11185.
2.Log in towww.ems.com.cnfor query. When querying international EMS mails, you can also enter the postal websites of relevant countries and regions through query links for query. (It is useful in relatively developed countries like the UK, France, Germany, Australia, the US, especially when sending mails to Germany via EMS).
3.For EMS mail short message query service, please go to the short message query on www.ems.com.cn to learn about the usage method.
4Log in to the EMS website and enter user messages. Provide the mail number and the specific address of the recipient in the message. We will help you query and tell you the query result when replying to the message. (This step doesn't need to be done. Even if you answer, you won't get the result).
5.In case of no results from multiple queries, the sender should hold the EMS mail detail form (sender's copy) and receipt and go to the post office where the EMS mail was submitted for query.
II. EMS mail number:
The EMS mail number has 13 digits. The first two are English letters. E is the first letter of the abbreviation for postal express service. The second letter is the serial number (such as EA, EB, ED, etc.). The last two English letters CN mean China. The middle nine are Arabic numerals. Only when the mail number is complete and correct can the mail information be queried.
III. What should I do if the EMS mail has been sent but there is no information online?
When you can't find the mail information on the EMS website, please tell us in the user message. Please provide the EMS mail number and the specific address of the recipient accurately and completely. We will help you query and reply to you with the query result as soon as possible. (There is no need to query. Just wait or ask the internal staff of the post office to help query).
IV. Query time for EMS mail information
The validity period for accepting queries about EMS mails is four months from the date of mail submission.
The delivery information of EMS mails can only be found online after being processed at relevant links. Generally speaking, the delivery and processing information of the mail can be found four hours after the mail is sent.